Sales and aftersales efficient

Imperial Isuzu Truck Centre continues to set several benchmarks when it comes to sales and after-sales efficiency amongst Isuzu Truck South Africa dealers around the country. This is the view shared by franchise executive Le Roux Roux and sales manager for their Isando dealership, Ben Steenkamp and Janine Jacobs from Bloemfontein.

Isuzu Trucks are available in a host of GVMs, as well as configurations, which cater for both on-road and off-road applications. The company’s automated-manual transmission (AMT) has already, arguably, revolutionised the way fleets are bought and sold, with both Roux and Steenkamp confirming that at least 75 percent of the trucks they sell is fitted with AMT transmissions.

Automated Manual Transmission (AMT)

Many of the medium range trucks supplied to the Isuzu customers are fitted with Automated Manual Transmission (AMT), this is a class-leading development in technology for medium and heavy category trucks from 2.5 to 8.5 tons. In models that feature Automated Manual Transmission – or AMT – the transmission is manual but the shifting mechanism that changes the gears is electronically controlled. There is no driver operated clutch, which takes away the risk of driver abuse. The truck is always in the right gear, at the right time. No more costly clutch replacement. This innovation saves operators thousands of rand each year.

Based on a manual transmission, such advanced technologies as wet-type multiple disc clutch and fluid couplings have been introduced to achieve an easy-drive system suitable for commercial vehicles at a low price. In addition, use of an electromagnetic solenoid valve-type gear shift unit enables both computer-controlled automatic transmission and manual transmission. This feature allows the driver to drive the truck in the automated mode, or in the manual mode without having to operate the clutch, thus eliminating the risk of abuse.

Imperial Truck Centre Isando’s capabilities

In terms of Imperial Truck Centre Isando’s capabilities, the workshop is able to service or repair up to 15 trucks per day, while it also boasts a comprehensive parts department with almost R6 million worth of spares available for its customers.

Their Bloemfontein dealership boasts 14 service bays, 6 of which are for army contracts and they can service on average about 6 trucks a day, their workshop is open on Saturdays by prior arrangement for minor service and repairs. Their parts stock holding is over R 1.5 million for their customers and they do deliver parts to their fleets within the Bloem area, the dealership also offers after hours aftermarket support.

The N Series continues to lead the way

The N Series continues to lead the way in terms of sales and popularity, especially amongst small and medium business operators, and courier and delivery companies. In time Isuzu Trucks will be introducing a new range of engines for its long-haul range, which should give it the legs punch to compete in this segment.

While there’s no arguing that increasing competition in the marketplace will lead to a few clients trying new brands, both Roux and Steenkamp are confident that Isuzu Trucks’ products will remain the most sort after trucks in South Africa.

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